If you stay in a hotel room and damage something accidently it would be advisable to inform the front desk and ask if there will be a charge for the damage. If you don’t, we will find out, in most cases if it looks like a genuine accident and the guest is honest about it then I would do my best to minimise the cost to the guest. When they check out hoping no one will notice (housekeeping always notices) then my friend it’s a f**king free for all with you credit card. I would charge the card used to pay for their final invoice and send a letter explaining the charge and if they offering to change the method of payment. On most occasions we would receive an angry email or phone call refuting the charges. One time I do remember was when we charged a corporate guest for a damaged chair a hole likely caused by a lady’s high heel. The guest did not call or email instead he waited for his next visit a month later and as luck would have it, he decided to bring the matter up on his check out with me. At the same time my colleague who was working next to was dealing with some idiot with some very minor billing query both obvious to the que forming behind them all the way out to the street. I reiterated the points of the letter and he kept his denying responsibility until asked if had any visitors the look on his face said it all. To this day its may believe that dirty bastard was cheating on his wife with a hooker. (while his company pays for it) You break you buy and if he had not been such a dick about it maybe he would get that refund.
previous post